WWOOF New Zealand Complaints Policy
WWOOF New Zealand is committed to providing a safe, educational and enjoyable service. If something goes wrong, please contact the office. All complaints are kept strictly confidential and a mediation process will start immediately.
Zero Tolerance
WWOOF New Zealand has a zero tolerance policy on serious offences, including sexual harassment, theft and any criminal activity. In such serious cases the police will be involved so they can take appropriate actions. WWOOF New Zealand reserves the right to remove offenders from the database and cancel their WWOOF membership.
Obligations
There are certain obligations for hosts and volunteers. If you make a complaint we will take it very seriously.
Provide a welcoming and safe environment for their WWOOFers.
Provide experiences and knowledge in organic production techniques.
Adapt to their host's work and family life.
Behave respectfully on their host's property and ask for permission before using or taking anything that belongs to their host.
Hosts are expected to:
WWOOFers are expected to:
The Complaints Process
1. Once your complaint is received you will be sent a confirmation.
2. The member whom you are complaining about will be contacted. They will be told the nature of the complaint and they will be invited to tell their side of the story. Your identity is kept confidential at all times. Other members may also be contacted to see if they are able to provide relavent information.
3. If it is reasonably clear that there is unacceptable behaviour then the membership will be cancelled. If the situation is not clear or there are simply two different sides to the story then the member will be placed on probation and a record of the situation will be kept.
4. If further independent complaints are received about the same member then membership cancellation will be a likely result.
2. The member whom you are complaining about will be contacted. They will be told the nature of the complaint and they will be invited to tell their side of the story. Your identity is kept confidential at all times. Other members may also be contacted to see if they are able to provide relavent information.
3. If it is reasonably clear that there is unacceptable behaviour then the membership will be cancelled. If the situation is not clear or there are simply two different sides to the story then the member will be placed on probation and a record of the situation will be kept.
4. If further independent complaints are received about the same member then membership cancellation will be a likely result.
Being a member of WWOOF means that you are going to live in someone else’s house or welcome someone else into your family. Be aware of personal and cultural differences! It is a great opportunity to learn how others live.
